FAQs
Account Setup
At Empower, setting up an account starts with discussing our account requirements with a clinic liaison. To speak with a liaison, you can either send us your details here or call us at (877) 562-8577.
You must fill out a form or call us at (877) 562-8577 to set up an office-use account.
No minimum order quantity or value is required to place an office-use order.
Yes, we have all providers undergo a qualification process, so we can ensure that our products are prescribed by a licensed provider.
Yes. Interested healthcare providers will need to submit a completed questionnaire to Empower for approval to order controlled substances for office-use.
If you are experiencing any issues logging into your account either with the LifeFile or Office-Use Ordering Portals, please call us during normal business hours (877) 562-8577.
Reset your LifeFile password. Reset your Office Use Order Portal password.
Some of the reasons you may be experiencing issues with placing an order through your portal are:
- one of your licenses is expired
- your credit card is not going through
- the product you are trying to order is on backorder
Please reach out to use at (877) 562-8577 to speak to a clinic liaison that will provide you with assistance.
General
No minimum order quantity or value is required to place an office-use order.
If you are experiencing any issues logging into your account either with the LifeFile or Office-Use Ordering Portals, please call us during normal business hours (877) 562-8577.
Reset your LifeFile password. Reset your Office Use Order Portal password.
For the fastest updates you can track your shipping via UPS My Choice. You may also visit the UPS service alerts page at https://www.ups.com/us/en/service-alerts.page, or contact us directly at (877) 562-8577.
View our weather delay and adjust holiday shipping schedule here
Under normal circumstances, Empower Pharmacy does not accept returned products due to governmental regulations. In limited circumstances, Empower Pharmacy may accept returns and/or issue a credit.
For product-return requests and refund requests, customers should contact their account representative or call (877) 562-8577. We will investigate the problem and come to a resolution in a timely manner.
We source all our medications and active pharmaceutical ingredients from FDA-registered suppliers and manufacturers.
We will be closed on the following days:
New Year's Day - 1/1/2024
Memorial Day - 5/27/2024
4th of July - 7/4/2024
Labor Day - 9/2/2024
Thanksgiving Day - 11/28/2024
Day after Thanksgiving - 11/29/2024
Christmas Eve - 12/24/2024
Christmas Day - 12/25/2024
View our adjusted shipping schedule here
We ship to all 50 states* directly to patients and clinics. We offer multiple shipping options for your convenience. Orders can be shipped via UPS, FedEx, or USPS.
Shipping rates: (excluding Hawaii, Alaska, and Puerto Rico).
Express 2-Day (1-2 days) $15.00
Express Overnight (1 day): $33.00
Express Overnight Refrigerated (1 day): $41.00
Shipping rates for Hawaii, Alaska, and Puerto Rico.
Express 2-Day (1-2 days) $35.00
Express Overnight (1 day): $50.00
Express Overnight Refrigerated (1 day): $58.00
Note that prescriptions needing refrigeration must be shipped overnight Monday-Thursday to ensure the temperature integrity of the product.
*Shipping capabilities are subject to change.
No, Empower Pharmacy only fills prescriptions within the United States of America.
Compounding pharmacies may not make “Essential Copies” of commercially available drug products unless the prescriber has requested a change to the formulation that will make a “Clinical Difference” for that individual patient. You can also read what the FDA requires.
Contact us and we will be glad to email you an order form. We can also customize order forms to best suit your clinic's needs.
Each injectable IV product will have the osmolarity listed on the label located on the vial.
Patients
As soon as we receive your prescription, you will receive a call from us. We will obtain some basic information from you and discuss payment/shipping options. If you have not heard from us within 24 hours of your physician sending us your prescription, feel free to give us a call at (877) 562-8577.
Your healthcare provider likely prescribed you a medication that is not available in a traditional retail pharmacy and requires a compounding pharmacy, like ours, to make the medication specifically for you based on your healthcare provider's specifications.
Since many prescribers realize that compounded product testing and quality control vary from pharmacy to pharmacy, many have come to trust Empower based on our reputation of delivering consistent, high-quality compounded medication. We test and produce all our products according to all applicable FDA and USP standards, often above and beyond them. Learn about our quality systems.
Yes. All of our medications require a prescription from a licensed prescriber. Your healthcare provider can call in your prescription at (877) 562-8577 or fax it to (832) 678-4419.
Our pharmacists are more than happy to call your doctor or the pharmacy where your prescription is and have it transferred to us.
Yes, we would be happy to contact your doctor. Please note: Refill authorization response time from doctors' offices may vary.
Yes. You can request a refill through our Prescription Refill page.
We do not refill medications automatically. Many of our medications are prescribed "as needed," and we do not want to bill a patient for medication they may no longer need. Also, if the prescription is automatically refilled and requires shipment, we cannot ensure that the recipient will be present to accept the package once delivered.
The time to fill/compound each prescription varies. Most orders are shipped within 7 business days if the prescription is received by 7:00 PM CST.
PLEASE NOTE: Upon receiving a prescription from your physician, we will first get your approval before filling the prescription unless otherwise specified.
When filling out our refill request form, if you would like your prescription shipped to you, please provide shipping details, and select your preferred shipping method.
If you would like to pick up your prescription directly from our facility, please select "Patient Pickup" as your shipping method.
For controlled substances or high-dollar packages, we require a signature to ensure proper delivery.
Yes. As long as your designated representative picking up your medication knows your name and birth date, can provide their personal identification, and is over 18 years of age, they can pick up your prescription.
We hold all medications for two weeks for pick up. During this time, we will have an automated system call you three times to inform you that your prescription is ready for pick up.
Upon receiving a prescription from your doctor, we do not automatically fill it until we get approval from you to do so.
We can. If you are a new patient and are interested, we will ask for your email address upon obtaining your demographic information. If you are a current patient and are interested, please call and provide us with your email address so that you may receive tracking information the next time you refill your prescription(s).
For the fastest updates you can track your shipping via UPS My Choice. You may also visit the UPS service alerts page at https://www.ups.com/us/en/service-alerts.page, or contact us directly at (877) 562-8577.
View our weather delay and adjust holiday shipping schedule here
We will perform an investigation with the shipping carrier to determine if we will be able to initiate a claim. If you have a refill available, we will refill your order to replace the lost package and require a signature to ensure delivery.
Under normal circumstances, Empower Pharmacy does not accept returned products due to governmental regulations. In limited circumstances, Empower Pharmacy may accept returns and/or issue a credit.
For product-return requests and refund requests, customers should contact their account representative or call (877) 562-8577. We will investigate the problem and come to a resolution in a timely manner.
The Texas State Board of Pharmacy prohibits pharmacies from re-using medication that has left the pharmacy.
Please visit the FDA's website to learn how to dispose of unused medicines.
To determine a product’s price, Empower Pharmacy requires a prescription since compounded medications differ from pharmacy to pharmacy. Please contact your prescriber/healthcare provider to obtain a prescription if needed.
We accept cash, FSA cards, and most major credit cards, including Visa, Mastercard, Discover, and American Express.
Because compounded medications are exempt by law from having National Drug Code ID numbers that manufactured products carry, many insurance companies will not directly reimburse the claimant or compounding pharmacy, so Empower does not accept insurance.
Yes, we do.
To receive this discount, we require an issued ID card, badge, or DD214. The following titles apply:
- Military (Army, Airforce, Navy, Marines, Coast Guard, and Space Force)
- Federal and state law enforcement (including FBI, CIA, NSA, DHS, INS, Air Marshalls, Boarder Patrol, Wardens, and Prison Security)
- Firefighters
- EMT
- Department of Justice
We source all our medications and active pharmaceutical ingredients from FDA-registered suppliers and manufacturers.
Given the vastness and uniqueness of individualized compounded formulations, it is impossible to list every potential compound we offer. To inquire if we currently carry or can compound your prescription, please fill out the form located on our Contact page or call us at (877) 562-8577.
A member from our Inbound team will reach out to you for each web form inquiry submitted. To ensure the quickest response time, please only submit one web form per inquiry. Submitting more than one may result in a longer response time. Currently, our turn around time is 3-7 business days depending on the request.
We will be closed on the following days:
New Year's Day - 1/1/2024
Memorial Day - 5/27/2024
4th of July - 7/4/2024
Labor Day - 9/2/2024
Thanksgiving Day - 11/28/2024
Day after Thanksgiving - 11/29/2024
Christmas Eve - 12/24/2024
Christmas Day - 12/25/2024
View our adjusted shipping schedule here
Pharmacies
No, a clinic/provider can not pick up their office-use orders, they must ship to the clinic’s address on file.
You must fill out a form or call us at (877) 562-8577 to set up an office-use account.
No minimum order quantity or value is required to place an office-use order.
If you are experiencing any issues logging into your account either with the LifeFile or Office-Use Ordering Portals, please call us during normal business hours (877) 562-8577.
Reset your LifeFile password. Reset your Office Use Order Portal password.
For the fastest updates you can track your shipping via UPS My Choice. You may also visit the UPS service alerts page at https://www.ups.com/us/en/service-alerts.page, or contact us directly at (877) 562-8577.
View our weather delay and adjust holiday shipping schedule here
We source all our medications and active pharmaceutical ingredients from FDA-registered suppliers and manufacturers.
Given the vastness and uniqueness of individualized compounded formulations, it is impossible to list every potential compound we offer. To inquire if we currently carry or can compound your prescription, please fill out the form located on our Contact page or call us at (877) 562-8577.
A member from our Inbound team will reach out to you for each web form inquiry submitted. To ensure the quickest response time, please only submit one web form per inquiry. Submitting more than one may result in a longer response time. Currently, our turn around time is 3-7 business days depending on the request.
Setting up an account with Empower requires no additional fee. To speak with a clinic liaison about setting up an account you may fill out a form or call us at (877) 562-8577.
Please contact our Customer Service Representatives at support@empowerpharmacy.com, and they will call you as soon as possible to answer any questions you may have.
We will be closed on the following days:
New Year's Day - 1/1/2024
Memorial Day - 5/27/2024
4th of July - 7/4/2024
Labor Day - 9/2/2024
Thanksgiving Day - 11/28/2024
Day after Thanksgiving - 11/29/2024
Christmas Eve - 12/24/2024
Christmas Day - 12/25/2024
View our adjusted shipping schedule here
Contact us at (877) 562-8577 and we will work with you to discover your organization’s needs. This is required in order to access a pricing catalog.
There are many ways to order at Empower Pharmacy, with an account. Here is a list of how you can order with us either through prescription or by office-use only.
For both Patient Specific and Office-Use Orders, if you would like to order online you can do so through our login page.
Patient Specific Prescription Orders (503A):
You may either use our portal (see link above), send a fax to (832) 678-4419, call in a prescription at (346) 229-5386, or send a prescription in through EMR.
Office-Use Orders (503B):
You may either use our portal (see link above), send a fax to (832) 678-4419, call in a prescription at (346) 229-5385, or email your order to officeuse@empowerpharmacy.com.
Yes, however, orders made in bulk for office-use only cannot be shipped to clinics in Alabama, and California. We can only provide patient-specific prescription products to these states.
Some of the reasons you may be experiencing issues with placing an order through your portal are:
- one of your licenses is expired
- your credit card is not going through
- the product you are trying to order is on backorder
Please reach out to use at (877) 562-8577 to speak to a clinic liaison that will provide you with assistance.
Each injectable IV product will have the osmolarity listed on the label located on the vial.
Practitioners
No, a clinic/provider can not pick up their office-use orders, they must ship to the clinic’s address on file.
At Empower, setting up an account starts with discussing our account requirements with a clinic liaison. To speak with a liaison, you can either send us your details here or call us at (877) 562-8577.
You must fill out a form or call us at (877) 562-8577 to set up an office-use account.
No minimum order quantity or value is required to place an office-use order.
Yes, we have all providers undergo a qualification process, so we can ensure that our products are prescribed by a licensed provider.
Yes. Interested healthcare providers will need to submit a completed questionnaire to Empower for approval to order controlled substances for office-use.
If you are experiencing any issues logging into your account either with the LifeFile or Office-Use Ordering Portals, please call us during normal business hours (877) 562-8577.
Reset your LifeFile password. Reset your Office Use Order Portal password.
For the fastest updates you can track your shipping via UPS My Choice. You may also visit the UPS service alerts page at https://www.ups.com/us/en/service-alerts.page, or contact us directly at (877) 562-8577.
View our weather delay and adjust holiday shipping schedule here
We source all our medications and active pharmaceutical ingredients from FDA-registered suppliers and manufacturers.
Given the vastness and uniqueness of individualized compounded formulations, it is impossible to list every potential compound we offer. To inquire if we currently carry or can compound your prescription, please fill out the form located on our Contact page or call us at (877) 562-8577.
Setting up an account with Empower requires no additional fee. To speak with a clinic liaison about setting up an account you may fill out a form or call us at (877) 562-8577.
Prescribers can call in patient-specific prescriptions to one of our pharmacists by calling (877) 562-8577 or by faxing the prescription to (832) 678-4419. We can also receive electronic prescriptions or original paper prescriptions directly from patients.
Please contact our Customer Service Representatives at support@empowerpharmacy.com, and they will call you as soon as possible to answer any questions you may have.
We will be closed on the following days:
New Year's Day - 1/1/2024
Memorial Day - 5/27/2024
4th of July - 7/4/2024
Labor Day - 9/2/2024
Thanksgiving Day - 11/28/2024
Day after Thanksgiving - 11/29/2024
Christmas Eve - 12/24/2024
Christmas Day - 12/25/2024
View our adjusted shipping schedule here
Contact us at (877) 562-8577 and we will work with you to discover your organization’s needs. This is required in order to access a pricing catalog.
Yes. Due to state regulations, we must have an active license on file. If you would like to order controlled substances we also require an active DEA registration.
If you need to update any licensing information in our system, feel free to reach out to one of our clinic liaisons at (877) 562-8577.
There are many ways to order at Empower Pharmacy, with an account. Here is a list of how you can order with us either through prescription or by office-use only.
For both Patient Specific and Office-Use Orders, if you would like to order online you can do so through our login page.
Patient Specific Prescription Orders (503A):
You may either use our portal (see link above), send a fax to (832) 678-4419, call in a prescription at (346) 229-5386, or send a prescription in through EMR.
Office-Use Orders (503B):
You may either use our portal (see link above), send a fax to (832) 678-4419, call in a prescription at (346) 229-5385, or email your order to officeuse@empowerpharmacy.com.
For quality assurance and compliance purposes, the last office visit date and diagnosis is required on all controlled substances prescriptions. If the prescriber's state is different than the patient's state or where the medication is to be shipped, the last office visit date must fall within 6 months. The last office visit date must be within the last two years for most states. Empower Pharmacy complies with all varying state and federal regulations.
Yes and no, Empower Pharmacy does not ship every medication directly to clinics in all 50 states.
Controlled substances prescribed to an individual patient cannot be shipped to a clinic and must be shipped directly to a patient.
In compliance with state laws, we do not ship patient-specific prescription products to any clinic in Alabama, Arkansas, Kansas, or Oklahoma.
The time to fill/compound each individual prescription varies. We recommend sending prescriptions to us in advance so that we can ensure your patient's medicine is ready as quickly as possible. Most orders are shipped within 3 business days if the prescription is received by 7:00 PM CST.
Yes. Empower can ship products that are prescribed directly to a patient in all 50 states*. We can contact patients directly and confirm their demographic, billing, and shipping information.
*Shipping capabilities are subject to change.
Our partner company, Empower Pharma, is registered with the FDA as a 503B outsourcing facility, which allows them to distribute compounds in bulk for office-use.
Yes, however, orders made in bulk for office-use only cannot be shipped to clinics in Alabama, and California. We can only provide patient-specific prescription products to these states.
Some of the reasons you may be experiencing issues with placing an order through your portal are:
- one of your licenses is expired
- your credit card is not going through
- the product you are trying to order is on backorder
Please reach out to use at (877) 562-8577 to speak to a clinic liaison that will provide you with assistance.
Each injectable IV product will have the osmolarity listed on the label located on the vial.
Pricing
To determine a product’s price, Empower Pharmacy requires a prescription since compounded medications differ from pharmacy to pharmacy. Please contact your prescriber/healthcare provider to obtain a prescription if needed.
We accept cash, FSA cards, and most major credit cards, including Visa, Mastercard, Discover, and American Express.
Because compounded medications are exempt by law from having National Drug Code ID numbers that manufactured products carry, many insurance companies will not directly reimburse the claimant or compounding pharmacy, so Empower does not accept insurance.
Yes, we do.
Setting up an account with Empower requires no additional fee. To speak with a clinic liaison about setting up an account you may fill out a form or call us at (877) 562-8577.
Please contact our Customer Service Representatives at support@empowerpharmacy.com, and they will call you as soon as possible to answer any questions you may have.
Contact us at (877) 562-8577 and we will work with you to discover your organization’s needs. This is required in order to access a pricing catalog.
Products
We source all our medications and active pharmaceutical ingredients from FDA-registered suppliers and manufacturers.
Given the vastness and uniqueness of individualized compounded formulations, it is impossible to list every potential compound we offer. To inquire if we currently carry or can compound your prescription, please fill out the form located on our Contact page or call us at (877) 562-8577.
Each injectable IV product will have the osmolarity listed on the label located on the vial.
A clinical pharmacist cannot recommend a specific doctor. Because we are licensed in all 50 states*, we can accept prescriptions from many licensed prescribers if the prescription is written within their scope of practice and with a valid patient-practitioner relationship.
*Licensing is subject to change.
Refills
Yes, we would be happy to contact your doctor. Please note: Refill authorization response time from doctors' offices may vary.
Yes. You can request a refill through our Prescription Refill page.
We do not refill medications automatically. Many of our medications are prescribed "as needed," and we do not want to bill a patient for medication they may no longer need. Also, if the prescription is automatically refilled and requires shipment, we cannot ensure that the recipient will be present to accept the package once delivered.
The time to fill/compound each prescription varies. Most orders are shipped within 7 business days if the prescription is received by 7:00 PM CST.
PLEASE NOTE: Upon receiving a prescription from your physician, we will first get your approval before filling the prescription unless otherwise specified.
When filling out our refill request form, if you would like your prescription shipped to you, please provide shipping details, and select your preferred shipping method.
If you would like to pick up your prescription directly from our facility, please select "Patient Pickup" as your shipping method.
Shipping
When filling out our refill request form, if you would like your prescription shipped to you, please provide shipping details, and select your preferred shipping method.
If you would like to pick up your prescription directly from our facility, please select "Patient Pickup" as your shipping method.
For controlled substances or high-dollar packages, we require a signature to ensure proper delivery.
We can. If you are a new patient and are interested, we will ask for your email address upon obtaining your demographic information. If you are a current patient and are interested, please call and provide us with your email address so that you may receive tracking information the next time you refill your prescription(s).
For the fastest updates you can track your shipping via UPS My Choice. You may also visit the UPS service alerts page at https://www.ups.com/us/en/service-alerts.page, or contact us directly at (877) 562-8577.
View our weather delay and adjust holiday shipping schedule here
We will perform an investigation with the shipping carrier to determine if we will be able to initiate a claim. If you have a refill available, we will refill your order to replace the lost package and require a signature to ensure delivery.
We ship to all 50 states* directly to patients and clinics. We offer multiple shipping options for your convenience. Orders can be shipped via UPS, FedEx, or USPS.
Shipping rates: (excluding Hawaii, Alaska, and Puerto Rico).
Express 2-Day (1-2 days) $15.00
Express Overnight (1 day): $33.00
Express Overnight Refrigerated (1 day): $41.00
Shipping rates for Hawaii, Alaska, and Puerto Rico.
Express 2-Day (1-2 days) $35.00
Express Overnight (1 day): $50.00
Express Overnight Refrigerated (1 day): $58.00
Note that prescriptions needing refrigeration must be shipped overnight Monday-Thursday to ensure the temperature integrity of the product.
*Shipping capabilities are subject to change.
Yes and no, Empower Pharmacy does not ship every medication directly to clinics in all 50 states.
Controlled substances prescribed to an individual patient cannot be shipped to a clinic and must be shipped directly to a patient.
In compliance with state laws, we do not ship patient-specific prescription products to any clinic in Alabama, Arkansas, Kansas, or Oklahoma.
Yes. Empower can ship products that are prescribed directly to a patient in all 50 states*. We can contact patients directly and confirm their demographic, billing, and shipping information.
*Shipping capabilities are subject to change.
Yes, however, orders made in bulk for office-use only cannot be shipped to clinics in Alabama, and California. We can only provide patient-specific prescription products to these states.