FAQs

No, a clinic/provider can not pick up their office-use orders, they must ship to the clinic’s address on file.

At Empower, setting up an account starts with discussing our account requirements with a clinic liaison. To speak with a liaison, you can either send us your details here or call us at (877) 562-8577.

You must fill out a form or call us at (877) 562-8577  to set up an office-use account.

No minimum order quantity or value is required to place an office-use order.

Yes, we have all providers undergo a qualification process, so we can ensure that our products are prescribed by a licensed provider.

Yes. Interested healthcare providers will need to submit a completed questionnaire to Empower for approval to order controlled substances for office-use.

If you are experiencing any issues logging into your account either with the LifeFile or Office-Use Ordering Portals, please call us during normal business hours (877) 562-8577.

Reset your LifeFile password. Reset your Office Use Order Portal password.

For the fastest updates you can track your shipping via UPS My Choice. You may also visit the UPS service alerts page at https://www.ups.com/us/en/service-alerts.page, or contact us directly at (877) 562-8577.

View our weather delay and adjust holiday shipping schedule here 

We source all our medications and active pharmaceutical ingredients from FDA-registered suppliers and manufacturers.

Given the vastness and uniqueness of individualized compounded formulations, it is impossible to list every potential compound we offer. To inquire if we currently carry or can compound your prescription, please fill out the form located on our Contact page or call us at (877) 562-8577.

Setting up an account with Empower requires no additional fee. To speak with a clinic liaison about setting up an account you may fill out a form or call us at (877) 562-8577.

Prescribers can call in patient-specific prescriptions to one of our pharmacists by calling (877) 562-8577 or by faxing the prescription to (832) 678-4419. We can also receive electronic prescriptions or original paper prescriptions directly from patients.

Please contact our Customer Service Representatives at support@empowerpharmacy.com, and they will call you as soon as possible to answer any questions you may have.

We will be closed on the following days:

New Year's Day - 1/1/2024

Memorial Day - 5/27/2024

4th of July - 7/4/2024

Labor Day - 9/2/2024

Thanksgiving Day - 11/28/2024

Day after Thanksgiving - 11/29/2024

Christmas Eve - 12/24/2024

Christmas Day - 12/25/2024

View our adjusted shipping schedule here 

Contact us at (877) 562-8577 and we will work with you to discover your organization’s needs. This is required in order to access a pricing catalog.

Yes. Due to state regulations, we must have an active license on file. If you would like to order controlled substances we also require an active DEA registration.

If you need to update any licensing information in our system, feel free to reach out to one of our clinic liaisons at (877) 562-8577.

There are many ways to order at Empower Pharmacy, with an account. Here is a list of how you can order with us either through prescription or by office-use only.

For both Patient Specific and Office-Use Orders, if you would like to order online you can do so through our login page.

Patient Specific Prescription Orders (503A):

You may either use our portal (see link above), send a fax to (832) 678-4419, call in a prescription at (346) 229-5386, or send a prescription in through EMR.

Office-Use Orders (503B):

You may either use our portal (see link above), send a fax to (832) 678-4419, call in a prescription at (346) 229-5385, or email your order to officeuse@empowerpharmacy.com.

For quality assurance and compliance purposes, the last office visit date and diagnosis is required on all controlled substances prescriptions. If the prescriber's state is different than the patient's state or where the medication is to be shipped, the last office visit date must fall within 6 months. The last office visit date must be within the last two years for most states. Empower Pharmacy complies with all varying state and federal regulations.

Yes and no, Empower Pharmacy does not ship every medication directly to clinics in all 50 states.

Controlled substances prescribed to an individual patient cannot be shipped to a clinic and must be shipped directly to a patient.

In compliance with state laws, we do not ship patient-specific prescription products to any clinic in Alabama, Arkansas, Kansas, or Oklahoma.

The time to fill/compound each individual prescription varies. We recommend sending prescriptions to us in advance so that we can ensure your patient's medicine is ready as quickly as possible. Most orders are shipped within 3 business days if the prescription is received by 7:00 PM CST.

Yes. Empower can ship products that are prescribed directly to a patient in all 50 states*. We can contact patients directly and confirm their demographic, billing, and shipping information.

*Shipping capabilities are subject to change.

Our partner company, Empower Pharma, is registered with the FDA as a 503B outsourcing facility, which allows them to distribute compounds in bulk for office-use.

Yes, however, orders made in bulk for office-use only cannot be shipped to clinics in Alabama, and California. We can only provide patient-specific prescription products to these states.

Some of the reasons you may be experiencing issues with placing an order through your portal are:

- one of your licenses is expired

- your credit card is not going through

- the product you are trying to order is on backorder

Please reach out to use at (877) 562-8577 to speak to a clinic liaison that will provide you with assistance.

Each injectable IV product will have the osmolarity listed on the label located on the vial.

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