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You must fill out a form or call us at (877) 562-8577 to set up an office-use account.
Yes, however, orders made in bulk for office-use only cannot be shipped to clinics in Alabama, and California. We can only provide patient-specific prescription products to these states.
Yes. Due to state regulations, we must have an active license on file. If you would like to order controlled substances we also require an active DEA registration.
If you need to update any licensing information in our system, feel free to reach out to one of our clinic liaisons at (877) 562-8577.
No, a clinic/provider can not pick up their office-use orders, they must ship to the clinic’s address on file.
Yes. Interested healthcare providers will need to submit a completed questionnaire to Empower for approval to order controlled substances for office-use.
No minimum order quantity or value is required to place an office-use order.
Some of the reasons you may be experiencing issues with placing an order through your portal are:
- one of your licenses is expired
- your credit card is not going through
- the product you are trying to order is on backorder
Please reach out to use at (877) 562-8577 to speak to a clinic liaison that will provide you with assistance.